FAQ
Q:
Is this a factory?
A:
Tianjin Yizhong Feiyang Technology Co., Ltd. specializes in the production of letter bending machines, burr removal and sanding machines, and laser equipment. Since its establishment in 2011, it has rapidly grown into a CNC equipment manufacturer integrating design, R&D, production, sales, and service.
Q:
Do you provide on-site service? How do I install and operate the machine?
A:
We provide on-site installation and training services;
We provide detailed videos and instruction manuals;
We provide remote technical guidance;
Q:
What is the technical support like in case of a malfunction?
A:
We provide 24/7 rapid response services;
We provide remote video and control inspections;
We provide on-site repair services.
Q:
Warranty and Accessories
A:
The entire machine is under a one-year warranty. Parts damaged by non-human factors will be replaced free of charge during the warranty period, and the warranty period will be recalculated for new parts. The company provides spare parts for the entire life cycle of the machine.
Q:
Shipping Terms
A:
Based on customer needs, we can provide:
One-stop transportation and customs clearance: We arrange domestic, ocean, and international shipments, with door-to-door delivery.
We can ship goods to any port in mainland China or to a customer-specified shipping address as required.
Pre-registering HS codes and providing certificates of origin can help customers save on import duties and other costs.
EU compliance certification
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